SHIPPING POLICY
Delivery charges are per order:
An order can be delivered to one address only. If you require to send orders to multiple addresses you will need to place a separate order for each address. The order will be dispatched within 1-3 working days.
UK delivery
Royal Mail 1st Class Standard Delivery or Collect＋ by Yodel
Delivery cost
Order £40 and above – Free
Order under £40 – £3
UK pickup
You can pickup your order from NW6 1HQ
Delivery cost
Order £40 and above – Free
Order under £40 – £3
Europe delivery
Royal Mail International Standard Delivery
All orders will be subject to a flat rate shipping charge of £8.
Rest of the world
Royal Mail International Standard Delivery
All orders will be subject to a flat rate shipping charge of £12.
*currently suspended
RETURN & REFUND POLICY
As you are a consumer and have made an order online you may, in accordance cancel your order and obtain a refund within 14 days from delivery. Any postage cost obtained via independent return will not be reimbursed. It is important that items are returned unused, and in perfect condition.
You have to contact us by email as soon as possible if you would like to return the items and take the refund.
Return enquiry address: wacajapan.smile@gmail.com
Please allow 14 days from the date your order is returned for your refund to be processed. The refund will be processed to the original payment method used to place the order.
Your right to return goods does not apply to goods (i) made to your specification or (ii) which have been clearly personalised (e.g. by being engraved) or (iii) which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly or (iv) where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.